FAQ’s

  • WHEN WILL MY ORDER SHIP?

    All orders placed by noon CST will ship the same day, excluding weekends & holidays.

    If you place your order in the afternoon on Friday, it will ship the following Monday. x

  • CAN I RUSH MY ORDER?

    You have the option of choosing Priority or Priority Express USPS mail. We ship from Texas & Los Angeles, so priority will arrive in 1-3 days depending on your location

    (US only). If you choose express and you place your order before noon CST, it will arrive in 1-2 days. If you prefer FedEx or UPS for next-day shipping, please email us at

    sales@steinvorthapothecary.com to request this preference.

    If it's after noon and you want your items shipped the same day, send us an email and we'll let you know if it's possible. x

  • RETURN MY ORDER?

    If an item breaks in transit we will replace your order.

    For more detailed returns information, please see the returns page. x

  • CAN I RETURN MY ORDER?

    If it has been longer than 3 weeks since the order date or if the item has been opened please understand that we will be unable to accept your return.